Service Commitment Statement 2021
The County of Renfrew Paramedic Service is committed to improving the quality of life for the Residents and Visitors of the Community by providing quality care and service that is efficient, effective, reliable and safe. The County of Renfrew Paramedic Service continues to evolve professionally through personal development, education, evaluation, and research. The Paramedics of Renfrew County are committed to providing the best care possible for the Community.
Every request for Paramedic assistance dispatched through the 9-1-1 system or Community Paramedic Program referral process is responded to a by a qualified Paramedic in good standing with the Ministry of Health and Long Term Care. The Paramedic is certified on an annual basis by the Regional Paramedic Program of Eastern Ontario. Basic and Advanced Life Support is provided to our Community by 138 front-line Paramedics and supported by an additional 9 qualified Supervisory staff who also maintain their annual certification status. The Emergency Response fleet consists of 19 Paramedic Service Vehicles, four Emergency Response Vehicles, four Community Response Units, a Remote Access Team, a Bike Event Team, a deployable UAV, and an Emergency Support Unit.
The Service currently employs 70 Full-time and 68 Part-time Paramedics; of those, 90 are Primary Care Paramedics and 47 are Advanced Care Paramedics. On a daily basis, seven Paramedic Service Vehicles provide 24-hour coverage and are staffed with two Paramedics; generally, one Primary Care Paramedic, and one Advanced Care Paramedic. There are three additional Paramedic Service Vehicles that provide twelve-hour coverage throughout the County during the peak Daytime hours. The Service is enhanced by an additional three to five Community Paramedic Response Units, each staffed by one Advanced Care Paramedic providing service in an Emergency Response Vehicle when needed.
While not attending Emergencies, the Community Paramedic Response Unit serves the needs of the ever-growing geriatric population, in an “Aging at Home” approach. The on-road Duty Commander is also available and equipped to respond in an Emergency Response Vehicle throughout the Community on a 24-hour basis.
The County of Renfrew Paramedic Service has a Response Time Performance Plan registered with the Ministry of Health and Long Term Care that further commits: Patients experiencing Sudden Cardiac Arrest in the County of Renfrew will be attended to, by a person equipped to provide any type of defibrillation, within six minutes, 35% of the time. Actual response time occurs 44% of the time.
The County of Renfrew Paramedic Service will endeavour to arrive within eight minutes, 55% percent of the time, to patients categorized as needing immediate care. Actual response time occurs 56% of the time. The County of Renfrew will endeavour to arrive within 10 minutes, 65% of the time, for all other Patients requiring an Paramedic Service Vehicle. Actual response occurs 70% of the time.
Since the establishment of the County of Renfrew Paramedic Service in January 2005, the Service has seen a dramatic increase in the number of calls it responds to each year. In 2016 the Service responded to 27, 276 requests for service. Eighty-five percent of patient carrying calls are dispatched as requiring an urgent or prompt response.
Values & Vision
Our vision is to improve the quality of life of the residents and visitors of the County of Renfrew. The Emergency Services Department upholds the values of trust, quality and empathy through the provision of services that are responsive, appropriate, reliable, and safe.
We stand behind the Mission and Vision of the County of Renfrew.
Chief Michael Nolan
Dip. Ed, CCP (F)M.A.,
Chief, Paramedic Service & Director, Emergency Services, County of Renfrew
Michael Nolan has served Canadians through many facets of Paramedic Services. Beginning his career in 1990, as a Paramedic in Ottawa, Chief Nolan continued his studies in Toronto to become an Advanced Care and later, Critical Care Paramedic and worked in Northern Canada as a Critical Care Flight Paramedic. Chief Nolan has served as a Paramedic, Flight Paramedic, Professor, Deputy Chief of the Ottawa Paramedic Service, President of the Paramedic Chiefs of Canada, Director of Emergency Management for the City of Ottawa and is currently the Director and Chief of the Paramedic Service for the County of Renfrew.
Since working as a front line clinician, Chief Nolan has worked tirelessly to advance and align emergency services leadership locally, nationally and internationally through research, government relations, policy development and the creation of standards for all emergency services.